Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. The final shipping costs will be displayed on the invoice you see before confirming your order.
Q: Where do you ship the products to me?
A: We are a Hong Kong based store and we ship all the products from our Hong Kong warehouse directly to our customers.
Q: What shipping methods do you offer?
A: Items are shipped via registered air mail via Hong Kong Post in order to minimize the chance of the loss of items during posting. Registered air mail tracking number will be provided to you after shipping out the items. You can check the registered air mail status online via Hong Kong Post web site (http://www.hongkongpost.com) or the online tracking system of the post office from your country.
Q: How long will you ship out my order after receiving my payment?
A: Usually we will ship out your order within two working days. Our working days are from Monday to Friday excluding public holiday.
Q: Will you provide a tracking number of my order?
A: Yes, we will surely provide the tracking number of your order. We will email the shipping info (including the registered air mail tracking number) to you after shipping out your order.
Q: Do you ship internationally?
A: Yes, absolutely. We can ship to all countries in the world (under circumstances the Hong Kong Post can provide posting service to the countries). You are welcome to contact us if you are unsure whether your country is included in the list of Hong Kong Post delivery service or not.
Q: How long will the items to arrive at my location?
A: Normally it takes one to two weeks for the items to arrive at your location. Sometimes it may take a longer time due to the inspection of the customs department of your country. If you still haven't received the items after one month, please let us know and we will submit a formal request to Hong Kong Post for tracing your items.
Q: If the items get lost during posting, will I get the compensation or replacement?
A: After telling us that you haven't received the items after one month, we will submit a formal request to Hong Kong Post for tracing your items. It usually takes about 1 to 2 months for Hong Kong post to work with the post office of your country for locating your items. If finally the Hong Kong Post cannot find the items and declares that items are missing during posting, you will get the replacement items (which are the same items in your order list) or the full compensation of the total amount you have paid from us (including the total selling price and the total shipping cost) upon your choice.
Q: How can I contact you if I have any questions about shipping?
A: You can contact us via email. Our email address is firstname.lastname@example.org. You are guaranteed to get our reply within 24 hours.